Troubleshooting guide
Are you having issues with your hearing aids? Here are some common hearing aid issues, solutions, and troubleshooting steps you can take at home.
| ISSUE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| HEARING AID IS DEAD OR NOT WORKING | Dead, run down, or wrong type of battery. | Replace battery. |
| Eartip plugged with wax. | Change wax guard and / or dome.
Use brush to remove excess ear wax. |
|
| WORKING,
BUT IRREGULAR |
Dead, run down, or wrong type of battery. | Replace battery. |
| Battery leakage or corroded battery contacts. | Discard the battery and wipe the gold terminals carefully with cloth or Q-tip to remove loose powder. | |
| WHISTLES, CONTINUOUSLY OR OCCASIONALLY | Earmold or dome is not seated properly in ear. | Remove earmold and replace in ear, looking in mirror to check placement. |
| Earmold or dome fits loosely in ear. | Make and appointment to have a new earmold made. | |
| Tubing of earmold not connected, loose, brittle, or cracked. | Bring the problem to the attention of the audiologist. The tubing may need to be replaced. | |
| Ear wax or obstruction in canal. | Schedule an appointment with the audiologist. | |
| POOR SOUND QUALITY | Change in hearing sensitivity. | Schedule an appointment with the audiologist to obtain an updated hearing test. |
| Eartip plugged with wax. | Change wax guard and / or dome. Use brush to remove excess ear wax. | |
| Ear wax or obstruction in canal. | Schedule an appointment with the audiologist. |
Remember that the Hearing Center at Jacksonville Hearing and Balance Institute holds a walk-in clinic for our patients on Tuesdays (10:00 am – 11:30 am) and Thursdays (1:00 pm to 2:30 pm) to help with general hearing aid care, use, and troubleshooting. No appointment is necessary to participate in walk-in clinic.
If you’re still having issues with you hearing aids, call our clinic and make an appointment to see your hearing aid audiologist.