January 5, 2017

What do I do if my hearing aid stops working?

Hearing aid repair options offered by The Hearing Center

In a previous blog (https://www.betterhearingjax.com/basic-hearing-aid-troubleshooting/), we explored different ways a hearing aid user could try to troubleshoot their devices at home. Many times, users are able to solve the problems on their own by cleaning or changing the battery. If at home service of your devices does not fix the problem, there are a few ways The Hearing Center at Jacksonville Hearing and Balance Institute can help to get your hearing aids working properly again.

Schedule an appointment with your audiologist or audiology assistant

  • Any time a problem with your hearing aid arises, an appointment can be scheduled to secure a spot on our schedule for you. To see your audiologist, you will need to make an appointment based on his/her availability. If you need a quicker option, you can typically get an appointment with our Audiology Assistant, Lou Venturello, within 24-48 hours of your call.

Utilize walk-in clinic

  • The Hearing Center at JHBI offers a walk-in clinic for our hearing aid patients. It is held every Tuesday (10:00 am-11:30 am) and Thursday (1:00 pm- 2:30 pm) to help with general hearing aid care, use, and troubleshooting. The clinic is run on a first-come, first-served basis, so no appointment is necessary. When you arrive at the clinic during the designated times, you will be asked to fill out a brief form describing your current problem and a provider will see you in the order you arrived.

Drop your hearing aid off

  • If making an appointment or attending walk-in clinic during the designated times is not a convenient option for you, we offer drop-off service for your devices as well. When you arrive at The Hearing Center you will be asked to fill out a brief form describing your current problem and leave your hearing aid with us. Our Audiology Assistant will troubleshoot your device and see if the problem is something that can be fixed in office. If not, he will take the appropriate measures to make sure your device is sent off to the manufacturer for repair. He will call to update you on the status of your device once the evaluation has been performed and inform you of any additional fees if the device needs to be sent to the manufacturer for repair. Turn around time on a device that is sent to a manufacturer is typically 8-10 business days. You will be promptly called for pick-up of your device when the problem has been resolved.


At The Hearing Center at JHBI we strive to provide our patients with outstanding care throughout your hearing aid journey. If you have any questions or concerns regarding your hearing aids, please contact our office at (904) 399-0350 ext 246.


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