August 28, 2015

How Do I Troubleshoot My Cochlear Implant?

Cochlear Implant Troubleshooting:

  • Make sure you have working batteries.
    • Use the disposable battery pack with a fresh set of 675 implant plus batteries.
    • Do not use 675 hearing aid batteries.
    • Check that your charger is working and that the rechargeable battery is able to be charged.
    • Try multiple batteries and see if you continue to have the same problem.
  • Change microphone protectors
    • Over time these can become clogged and will provide distorted sound.
    • Extra protectors and instructions on how to change them can be found in your patient kit. There are also videos online for instruction.
  • Switch out each part individually to determine what it broken.
    • You should have an extra of each piece (cable, coil, battery pack) in your patient kit. If you switch out just the cable and the implant starts working, then you know that your other cable needs to be replaced.
    • Keep a pile of equipment you know is working and a pile of equipment that is broken. Keep these two piles separate.
    • Once you have figured out what is broken, you can order these parts either directly from your manufacturer or through your audiologist.
    • If you have working backup equipment, you can use it until you can get your primary implant fixed. If your backup processor does not have your current programs in it, please let your audiologist know.
  • Call the company
    • The cochlear implant manufacturers are here to help. They all employ great customer service representatives who are happy to help you figure out what is broken as well as order you the new parts that you need. Do not hesitate to call them. The numbers are listed below:
      • Cochlear Americas: 1-877-883-3101
      • Med El Corporation: 1-888-633-3524
      • Advanced Bionics: 1-877-829-0026
  • Check out the company website for troubleshooting help and videos.
  • If you are unable to figure out what part it broken, make an appointment with your audiologist. They will be able to figure out what is not working and order working equipment from the company.

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